Safeguarding Vulnerable Adults Policy


The safety of learners is paramount at Progress to Excellence Ltd and this policy details our approach for promoting and ensuring that all learners are protected from harm and abuse both at home and at work.

In our approach to safeguarding we will work together with our learners to identify their individual needs, ensuring that their safety, wellbeing and differences are given prominence at all times. We will ensure designated staff are suitably qualified to deal with any issues relating to safeguarding and will ensure that any action required will be dealt with in line with legislative requirements and government recommendations.

Policy statement

Progress to Excellence Ltd is fully committed to the values and practices of safeguarding. It is therefore the responsibility of everyone involved in the learner journey to ensure their safety and wellbeing is met at all times. This includes protecting them from incidents of bullying, harassment and any form of abuse as detailed within the policy.

Through our commitment we will:

  • Ensure every individual is treated with respect in an environment that is free from harm and discrimination.
  • Conduct health and safety assessments on the premises of all employers receiving government funding to ensure they are demonstrating safe working practices.
  • Work with learners, employers and other agencies to promote a safe and healthy culture.
  • Develop partnerships to proactively protect vulnerable adults from harm and abuse.
  • Train staff to the appropriate level to ensure they have a clear understanding of personal safety and good safeguarding practices.
  • Work with learners to promote their own personal health, well being and safety, including their safety on the internet.
  • Provide learners with confidential advice, guidance and support for a range of issues that they may face.
  • Ensure that all employees working with learners complete a self-declaration at the application stage to indicate they are suitable to work with vulnerable groups.
  • Conduct DBS checks on all members of the management team and employees engaging with learners. These records will be held on file in accordance Data Protection legislation and reviewed in accordance with government recommendations.

Learners will also be entitled to:

  • The right to make a disclosure to any member of staff and know that the disclosure will be dealt with appropriately by the designated Safeguarding Officer, in line with our policies and procedures.
  • Learn in an environment free from bullying or harassment.
  • Be made aware of some of the basic principles of safer learning and safeguarding relevant to the programme they are completing.
  • Be made aware of how to access support on personal issues from within Progress to Excellence Ltd or from outside agencies.
  • Be provided with up to date information for issues relating to health and safety, safeguarding and equality and diversity.
  • Allow learners the opportunity to provide feedback on how they feel Progress to Excellence Ltd promotes and maintains wellbeing and personal safety.
  • Learn about interpersonal and communication skills that promote and establish a welcoming, safe and respectful environment.


Progress to Excellence Ltd fully recognises the contribution it makes to safeguarding learners, including those who may be a vulnerable adult.

In accordance with the Safeguarding Vulnerable Groups Act 2006 and the Protection of Freedoms Act 2012, the aim of this policy is to establish a company approach to safeguarding in order to:

  • Provide a safe learning environment.
  • Identify vulnerable adults who are suffering or suspected to be suffering from harm.
  • Identify appropriate action to preserve their safety both at home and at work.



Abuse is a violation of an individual’s human and civil rights by any other person or persons – No Secrets (DH/Home Office 2000).

It includes:

Physical – the non-accidental use of force that results in bodily injury, pain, or impairment.

Emotional or psychological – the intended act of mental or emotional anguish by threat, humiliation, intimidation or other abusive conduct.

Neglect – includes withholding the necessities of life such as food, drink, love and shelter, and exposing them to unacceptable risk.

Sexual abuse – any form of non-consensual sexual contact. Sexual abuse can happen to men or women of any age.

Financial – improper use of an individual’s funds, property or resources by another individual.


Harm refers to:

  • Ill-treatment (including sexual abuse and forms of ill-treatment that are not physical).
  • The impairment of or an avoidable deterioration in physical or mental health.


The term learner refers to all individuals participating in work-based learning programmes with Progress to Excellence Ltd. This also includes individuals who participate in traineeships and Sector Based Work Academy programmes.

Vulnerable Adult

An adult is someone aged 18 or over. As defined by the Protection of Freedoms Act 2012, “an adult is defined as vulnerable when they are in receipt of a regulated activity”.

This therefore includes an individual:

  • Who is, or may be, in need of community services due to age, illness or a mental/ physical disability.
  • Who is, or may be, unable to take care of himself/herself, or unable to protect himself/herself against significant harm or exploitation.

This can include:

  • Individuals in receipt of social care services and health care services
  • Older people
  • People with mental health problems
  • Disabled people
  • People with learning difficulties
  • People with acquired brain damage
  • People who misuse substances

The policy extends to:

  • All learners, employees, employers.
  • Arrangements for placement, work experience, sub-contracting and work-based training.
  • Links and working arrangements with other related agencies.
  • The processes, actions, reporting arrangements, documentation and record keeping within related procedures.
  • The adherence to related policies and procedures eg pastoral support arrangements.
  • Training, updating and other continual professional development related to safeguarding, equality and diversity.
  • Legislative requirements and recommendations.
  • Management and leadership arrangements.
  • Arrangements for engaging learners, seeking and acting upon feedback regarding safeguarding from all involved.

In addition, the policy commits Progress to Excellence Ltd to being proactive in promoting learner safety, including safeguarding and health and wellbeing. All staff will continue to be supported and be suitably trained so that they can operate effectively in this area. This will effectively contribute to an excellent experience and support for learners. In addition, we will continue to work in partnership with our employers, sub-contractors, peer mentors and legislative framework to establish and uphold best practice.


It is the responsibility of the Quality Manager and the designated person(s) to ensure that all policies relating to safeguarding are adhered to at Progress to Excellence Ltd.

This includes our company’s:

  • E-Safety Policy
  • Pastoral Support Policy
  • Child Protection Policy

It is the responsibility of all staff to adhere to the Safeguarding Policy and for all learners to behave and act in accordance with the guidance issued. The designated person(s) are responsible for appropriate communication, co-operation and contact with third parties in relation to referrals and other matters.

Designated persons, Safeguarding Lead Person

Progresses to Excellence Ltd has appointed the Health and Wellbeing Officer as the Lead Designated Person for safeguarding. Within the role they provide support to staff and learners, including those deemed vulnerable and/or requiring pastoral support. All records of this nature are held securely on the company’s internal system.

In the absence of the company’s Health and Wellbeing Officer, safeguarding concerns will be directed to the Equality and Diversity Officer.

Learner Support

Progresses to Excellence Ltd has appointed various personnel to support learners, including those deemed vulnerable. This includes:

  • Health and Wellbeing Officer
  • Equality and Diversity Officer
  • Work Placement Officer
  • Quality Manager

Teaching and Learning

  • Training Quality Manager
  • Functional Skills Tutor
  • Training and Assessment Officers
  • Curriculum Development Officer
  • Internal Quality Assurance Officer

The Health and Wellbeing, Equality and Diversity Officers hold regular meetings to ensure that the safety and wellbeing of both staff and learners are being met. These meetings are scheduled at monthly intervals, in line with the department’s monthly report which is provided to the company’s board.

The meetings will include the review and evaluation of all reported cases of suspected abuse and, if necessary, the review of all relevant polices and procedures.

In the event of a change in company’s policies and procedures, all staff, learners and employers will be informed.

The Health and Wellbeing Officer shall ensure that:

  • Every member of staff, learner and employer knows the names of the designated persons and their roles.
  • Every member of staff knows where to locate the safeguarding and pastoral support guidance and procedures.
  • Policies are properly followed, using the correct documentation and reporting arrangements.

Clear and detailed records of any concerns about learners are produced and that such records are produced in a timely manner and kept secure in line with relevant legislation.