Adult social care contributes £38.5 billion to economy
Proving the sheer value of adult social care to the economy, ‘The Economic Value of the Adult Social Care Sector – England’ reported earlier this month that adult social care employers contribute a staggering £38.5 billion to the English economy.
Commissioned by Skills for Care, the report, which was published on 5th June, was undertaken to learn the extent of the economic impact of a growing sector offering services in more than 40,000 sites across England and creating 1.5 million job roles.
In light of this report – to which Skills for Care CEO Sharon Allen said “With a growing workforce that is bigger than the NHS, we are not surprised at how much our sector contributes to the English economy” – striving for exceptional service in fundamental elements such as; values, leadership, and learning and development, will no doubt ensure we continue to see the health and social care sector go from strength-to-strength.
What is needed to deliver an exceptional service in social care?
Millions of people access social care every year, whether it be for rehabilitation, residential care or supported living. The list is ongoing, making healthcare one of the largest businesses in existence, and making health patients the largest faction of customers worldwide.
So, how can we strive for excellence in the social care service that we offer? Well, ‘excellence in care’ to patients, their families, and the communities served within social care, is very much reliant on three key fundamentals:
3. Learning & Development
Building a framework based on values
Having the right values and ethics in the workplace can prove crucial to any organisation, particularly if they are established at the heart of the company. Such values define what the company considers to be important regarding the behaviour of their workers, from top-level executives to apprentices, and the moral code by which the business operates.
For industries, such as: healthcare, who rely on the level of care they provide to others, values are pivotal, making it essential to provide the right care in the right place, at the right time. A familiar characteristic of providers who stipulate high quality care and support is that they have strong workplace values, and their staff live and breathe these values.
A proactive way to ensure organisational values are understood and adhered to, can often be achieved through regular supervision and team meetings, and most prominently, through leaders who model the values.
Leadership that sets the tone for an organisation
Innovative leadership is vital for the healthcare sector, particularly with health leaders consistently needing to find new answers to old problems.
Excellent leaders set the tone for an organisation. Yet, with tough conditions to bear in mind, particularly within the social care heath sector, being a leader can be challenging at the best of times.
Without the presence of strong leadership, practise improvements can fall by the wayside, whilst staff can end up feeling frustrated without the adequate level of support. So, how is ‘excellence in leadership’ achieved?
To ensure high quality, safe, effective and efficient care services across health and social care, Skills for Care offer a wide variety of programmes in leadership and management, with a focus on influencing the quality of care across the sector.
Committing to Life-Long Learning
The third and final element to consider; a commitment to life-long learning and continued professional development. These are both essential elements of practice and service for those working in an area that impacts the public’s health and well-being.
Heavily investing in the learning and development of workers can prove to be incredibly effective. Such a commitment to learning and development can mean workers are able to reflect on their practice as leaders and therefore understand as to whether they are living up to the values defined by their employer.
Training is pivotal to such continued education in the healthcare profession, thus, learning development programmes provide an effective means of supporting members of staff at all levels. Life-long learning must be more than just a box to check off for certification. It should include reflection and strategies to renew and actively replenish the ‘usable’ fund of knowledge.
Continued learning makes providers better through heightening knowledge, capabilities and commitment, whilst exposing workers to new concepts and research-driven strategies, and through the expansion of professional network and resources.
How Progress to Excellence Ltd can Help
At Progress to Excellence Ltd, we provide health and social care apprenticeships suitable for those who are just starting out in the care sector, all the way up to care managers who are looking to gain new knowledge and skills in the sector. If you’d like to discuss the health and social care courses in more detail, please get in touch.