Confidence and greater job prospects for LJMU staff on apprenticeship programmes
Workplace recognition for a job well done is high on the agenda of Liverpool John Moores University’s Maria McShane.
Responsible for the training and welfare of the vast army of support staff who play a vital part in the management and maintenance of the university’s three campus areas, Maria, who is the university’s Training and Development Manager, sees learning as a key to a happy and motivated workforce.
With Progress to Excellence Ltd as training provider, several staff members are doing a Facilities Management Level 3 apprenticeship and other employees are working towards a Cleaning and Support Services apprenticeship qualification.
She said: “Our support team have immense responsibility, covering catering, portering, security, reception and domestic and cleaning roles. Without them, the university simply would not function as successfully as it does throughout our 43 individual buildings where we have the interests of 26,000 students and 6,000 staff at the heart of everything we do.
“A crucial part of their apprenticeship training also emphasises the importance of customer care – and we’re proud to have just received the government’s prestigious Customer Service Excellence standard.”
For staff members on an apprenticeship, Maria believes their gaining qualifications brings confidence and a feeling of self-worth as well as opening doors to furthering their employment prospects.
She added: “Many of our workforce have not been in a learning environment for a long time so the qualifications they work towards need to be relevant to their day-to-day duties. They also need to have trainers and assessors who understand what their roles are and can personally relate to them – and this is the relationship we have with Progress to Excellence Ltd.”
“For the university, investing in the training of staff in the Estate Management Department means the outcome is a well-qualified and diverse workforce – an asset to Liverpool John Moores, one of the most vibrant universities in the country.”
Apprenticeships are available to individuals aged 16 and over (subject to eligibility criteria), and can be used to train new staff or up-skill existing staff. They are delivered within the workplace and units can be tailored to meet the individual job role, making them an ideal way to access job-related training.