Team Leader/Supervisor Level 3 Apprenticeship


Team Leader/Supervisor Level 3 Apprenticeship with Progress to Excellence Ltd

Team Leader/Supervisor Level 3 Apprenticeship

Suitable for professionals working in roles such as a Supervisor, Team Leader, Project Officer, Shift Supervisor, Foreperson or Shift Manager

Developed by the Institute for Apprenticeships with the help of some leading employers, this qualification is ideal for those who are already working in a role, such as: a Supervisor, Team Leader, Shift Supervisor or Foreperson. This qualification will offers students the chance to develop new skills and knowledge in areas such as managing people, communication, finance, decision-making and operational management.

Who can do this course?

Learners may be in roles that carry a customer service specific job title, but it can also be used by professionals who may not regard customer service as their primary responsibility, but recognise that customer service competencies are essential to complement their technical skills.

Entry Requirements

The entry requirement for this apprenticeship will be decided by each employer. All students need to already be employed for 16 hours or more per week and working in a supervisory or management position.

Assessment methods

  • Regular assessment by the designated tutor who will come and visit students within their workplace/contact them via video calling/remote session. These activities will to develop the student’s e-portfolio
  • They will observe, carry out question and answer sessions and use audio recordings to assess. Students will also be set tasks to work on between sessions
  • Use the student’s day-to-day activities to help evidence the work for each of unit. Students will show evidence of 360-degree feedback within their e-portfolio


On completion of this apprenticeship, students may choose to register as Associate member with the Institute of Leadership & Management, to support their professional career development and progression.

What you will study

Some units include:

  • Leading People
  • Managing People
  • Building Relationships
  • Communication
  • Operational Management
  • Project Management
  • FinanceThere are a further units for this qualification available here.

Functional Skills

This is a mandatory part of the course unless you already hold relevant Functional Skills/Key Skills qualifications or GCSE English and maths. Certificates must be provided for exemption from this part of the course. You will be asked to complete an initial assessment at induction to help us support you with this. You will then be assigned an assessor in this area to fully support you throughout this part of your course. You will be required to sit short examinations to complete Functional Skills.

Course costs

The cost of this course is £4,500 for levy or £225 for non-levy paying employers. This apprenticeship is also offered as a standalone diploma on a commercial basis, please contact us to find out more.

Enquire now

Want to find out more? Contact our team today who will be happy to help advise you on next steps.

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Progress to Excellence Ltd will be exiting the apprenticeship market, with immediate effect. We will also stop offering funding for courses via Advanced Learner Loans.

All employers and learners are being notified of this situation, and where necessary, they will be supported by ourselves and the ESFA to find suitable alternative training to support their professional development.