Team Leader/Supervisor Level 3 Apprenticeship
Suitable for professionals working in roles such as a Supervisor, Team Leader, Project Officer, Shift Supervisor, Foreperson or Shift Manager
Developed by the Institute for Apprenticeships with the help of some leading employers, this qualification is ideal for those who are already working in a role, such as: a Supervisor, Team Leader, Shift Supervisor or Foreperson. This qualification will offers students the chance to develop new skills and knowledge in areas such as managing people, communication, finance, decision-making and operational management.
Who can do this course?
Learners may be in roles that carry a customer service specific job title, but it can also be used by professionals who may not regard customer service as their primary responsibility, but recognise that customer service competencies are essential to complement their technical skills.
The entry requirement for this apprenticeship will be decided by each employer. All students need to already be employed for 16 hours or more per week and working in a supervisory or management position.
- Regular assessment by the designated tutor who will come and visit students within their workplace/contact them via video calling/remote session. These activities will to develop the student’s e-portfolio
- They will observe, carry out question and answer sessions and use audio recordings to assess. Students will also be set tasks to work on between sessions
- Use the student’s day-to-day activities to help evidence the work for each of unit. Students will show evidence of 360-degree feedback within their e-portfolio
On completion of this apprenticeship, students may choose to register as Associate member with the Institute of Leadership & Management, to support their professional career development and progression.