Customer Service Level 2
Suitable for professionals striving to deliver exceptional levels of customer service
The aim of this qualification is to recognise learner’s achievements within the customer service environment. It is also for learners whose job role requires them to deliver continually
improving service to customers.
Who can do this course?
Learners may be in roles that carry a customer service specific job title, but it can also be used by professionals who may not regard customer service as their primary responsibility, but recognise that customer service competencies are essential to complement their technical skills.
Course duration and attendance
This apprenticeship lasts for 12 months. Over the length of your course, you will receive face to face visits from your assessor at your workplace. You will also receive contact via telephone, email and Skype (through our e-portfolio system, OneFile). To learn more about our e-portfolio system, visit www.onefile.co.uk. Please contact us to discuss in more detail.
There will also be some self-study elements, however, your tutor will offer advice and guidance around this.